Refund policy
🍫 Returns & Replacements
Because our chocolate is made in small batches and is perishable, we do not accept returns or exchanges.
However, if something isn’t right, we’ll make it right.
Damaged or Melted Orders
Please inspect your order upon arrival.
If your order arrives:
- damaged
- melted
- or incorrect
👉 contact us within 48 hours of delivery at ben@roguechocolate.com
Include:
- your order number
- a photo of the issue
If approved, we’ll replace your order at no cost.
Shipping & Handling
We take extra care to protect your chocolate:
- orders are packed carefully
- shipped with ice when needed
That said, chocolate is sensitive to heat, and transit conditions can vary.
Non-Returnable Items
We do not accept returns on:
- perishable goods (including all chocolate products)
- limited or made-to-order batches (including Founder’s Batch items)
- gift cards
Questions
If you have any issues at all, reach out — we’re here to help.