Shipping policy
Processing & Production
All orders from this campaign are part of our Founder’s Batch preorder.
We are currently setting up our new space and small-batch production, and orders will ship once the first batch is complete.
👉 We anticipate shipping starting in July.
Peanut butter cups will ship in a later batch once production is fully underway.
Shipping Rates
- Flat rate shipping: $9.99 per order
- Free local pickup available in Salem (see below)
Shipping Method
All orders are:
- carefully packed
- shipped with insulation and ice when needed
- handled to maintain quality during transit
We ship via standard carriers (USPS/UPS) depending on your location.
Warm Weather Shipping
Chocolate is temperature-sensitive.
We take precautions to protect your order, but factors like:
- extreme heat
- shipping delays
- time left outside after delivery
can affect condition.
👉 We recommend bringing your package inside as soon as possible after delivery.
Local Pickup (Salem)
Local customers can choose pickup at the Reed Opera House in Salem at checkout.
- No shipping fee
- You’ll be notified when your order is ready
Delivery Timing
Once your order ships, typical delivery times are:
- 2–5 business days (West Coast)
- 3–7 business days (rest of U.S.)
Tracking information will be provided once your order is on the way.
Order Issues
If your order arrives damaged, melted, or incorrect:
👉 Contact us within 48 hours at ben@roguechocolate.com
Include your order number and a photo of the issue.
We’ll make it right.
Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- packages delivered to incorrect addresses
- delays caused by carrier issues